Customer Service Representative

7 days ago


Chesapeake, Virginia, United States Luck Stone Full time

Job Summary

Luck Stone is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction by accurately fulfilling order requests, efficiently utilizing resources, and communicating with team members, sales, and operations.

Key Responsibilities

  • Direct, control, and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office.
  • Identify, maintain, and accurately assign contract and private haul trucks to order and customer.
  • Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions.
  • Deliver solutions and meet customer demands with exceptional customer service.
  • Develop and maintain relationships with customers.
  • Display product knowledge by suggesting options and alternatives to meet customer needs.
  • Communicate inventory and trucking resources to team, sales, and operations.
  • Meet department performance standards and benchmark service levels.
  • Cash box management, credit card transactions, and processing customer deposits.
  • Perform account adjustments and ticket corrections as necessary.

Requirements

  • High school diploma or equivalent.
  • Minimum of 3 years customer service experience.
  • Strong verbal and written communication skills.
  • Ability to read maps and provide directions to contract haulers.
  • Ability to reconcile cash amounts and/or inventory levels.
  • VA Weigh-master Certification a plus.

Working Hours

The hours for this position range from 6:30am-4pm Monday through Friday. Also, availability 1/2 day Saturdays as needed.

Equal Opportunity Employer

Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



  • Chesapeake, Virginia, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...


  • Chesapeake, Virginia, United States Jenel Smith - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our office, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and contributing to the success of our business.Key...


  • Chesapeake, Virginia, United States TowneBank Richmond Full time

    **Job Summary**TowneBank Richmond is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional service to our customers, handling monetary transactions, and maintaining accurate records.**Key Responsibilities**• Handle customer...


  • Chesapeake, Virginia, United States Chick-fil-A Full time

    About the RoleWe're seeking a highly motivated and enthusiastic individual to join our Front of House Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and maintaining a clean and welcoming environment.Key...


  • Chesapeake, Virginia, United States Garry Campbell - State Farm Agency Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Licensed Customer Service Representative. As a key member of our State Farm Agency, you will play a vital role in providing exceptional service to our customers and helping us achieve our business goals.Key ResponsibilitiesCustomer RelationshipsEstablish...


  • Chesapeake, Virginia, United States Anthem Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Anthem. As a key member of our customer service team, you will be responsible for providing exceptional support to our brokers and clients.Key ResponsibilitiesAssist agents and brokers via telephone or written communication to resolve customer inquiries and...


  • Chesapeake, Virginia, United States Luck Stone Full time

    Position Title: Customer Service Representative IJob Category: LS SupportRequisition Number: COMDC002406Overview:Luck Stone is actively seeking a dedicated Customer Service Representative to enhance customer satisfaction by accurately processing order requests, optimizing resource use, and effectively communicating with team members, sales, and...


  • Chesapeake, Virginia, United States Priority Staffing Full time

    About the Role:We are seeking a highly skilled Financial Customer Service Representative to join our team at Priority Staffing. As a key member of our team, you will be responsible for providing exceptional customer service and creating memorable experiences for our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Chesapeake, Virginia, United States Conduent Full time

    About the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team at Conduent. As a Benefits Call Center Associate, you will play a critical role in delivering exceptional customer experiences and providing support to our clients and their employees.Key ResponsibilitiesRespond to customer inquiries and resolve...


  • Chesapeake, Virginia, United States Conduent Full time

    About the RoleWe are seeking a highly skilled and bilingual individual to join our team as a Benefits Call Center Representative. As a member of our team, you will play a critical role in delivering exceptional customer experiences to our clients and their employees.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Chesapeake, Virginia, United States Sonic Full time

    Job Summary:We are seeking a highly motivated and customer-focused Cashier to join our team at Sonic Drive-In. As a Cashier, you will be responsible for managing transactions, ensuring accurate pricing, and providing exceptional customer service.Key Responsibilities:Manage transactions and maintain a high level of accuracy in pricing and customer...


  • Chesapeake, Virginia, United States Conduent Business Services, LLC Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our Benefits Call Center team as a Client Support Specialist. In this role, you will be responsible for providing exceptional customer service to clients and their employees, answering questions and resolving issues related to employee benefits.Key Responsibilities:Respond...


  • Chesapeake, Virginia, United States Global Partners Full time

    About Global PartnersGlobal Partners is a leading energy distribution company with a rich history of delivering exceptional customer experiences. We're committed to creating a workplace culture that values diversity, equity, and inclusion.Job SummaryWe're seeking a highly motivated and customer-focused Guest Service Associate to join our team. As a Guest...


  • Chesapeake, Virginia, United States Cavalier Ford At Chesapeake Square Full time

    At Cavalier Ford At Chesapeake Square, we pride ourselves on delivering exceptional customer experiences and fostering a positive work environment. Our team benefits from comprehensive training programs, a dynamic culture, and opportunities for career advancement, which are key focuses to help you grow both personally and professionally. We're committed to...


  • Chesapeake, Virginia, United States Rod 'N' Reel Resort Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Host to join our team at Rod 'N' Reel Resort. As a Host, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience, and maintaining a positive and welcoming atmosphere in our restaurant.Key ResponsibilitiesGuest Service: Greet guests in a...


  • Chesapeake, Virginia, United States Cox Enterprises Full time

    About the Role:Cox Enterprises is seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding their expectations.Key Responsibilities:Provide world-class customer...


  • Chesapeake, Virginia, United States Cox Enterprises Full time

    About the Role:Cox Enterprises is seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding their expectations.Key Responsibilities:Provide world-class customer...


  • Chesapeake, Virginia, United States Global Partners Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Associate. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our stores.Key ResponsibilitiesGuest Service: Greet guests and provide a welcoming and enjoyable...


  • Chesapeake, Virginia, United States Massage Envy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness services, and contributing to the growth and success of our business.Key ResponsibilitiesCustomer...


  • Chesapeake, Virginia, United States Priority Staffing Full time

    Job SummaryPriority Staffing is seeking a highly skilled Financial Services Representative to join our team. As a Financial Services Representative, you will be responsible for providing exceptional customer service and creating memorable experiences for our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve issues, and...