Customer Service Representative
7 days ago
Job Summary
Luck Stone is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction by accurately fulfilling order requests, efficiently utilizing resources, and communicating with team members, sales, and operations.
Key Responsibilities
- Direct, control, and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office.
- Identify, maintain, and accurately assign contract and private haul trucks to order and customer.
- Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions.
- Deliver solutions and meet customer demands with exceptional customer service.
- Develop and maintain relationships with customers.
- Display product knowledge by suggesting options and alternatives to meet customer needs.
- Communicate inventory and trucking resources to team, sales, and operations.
- Meet department performance standards and benchmark service levels.
- Cash box management, credit card transactions, and processing customer deposits.
- Perform account adjustments and ticket corrections as necessary.
Requirements
- High school diploma or equivalent.
- Minimum of 3 years customer service experience.
- Strong verbal and written communication skills.
- Ability to read maps and provide directions to contract haulers.
- Ability to reconcile cash amounts and/or inventory levels.
- VA Weigh-master Certification a plus.
Working Hours
The hours for this position range from 6:30am-4pm Monday through Friday. Also, availability 1/2 day Saturdays as needed.
Equal Opportunity Employer
Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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