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Bilingual Customer Service Representative

2 months ago

Chesapeake, Virginia, United States Conduent Full time
About the Role

We are seeking a highly skilled and bilingual customer service representative to join our team at Conduent. As a Benefits Call Center Associate, you will play a critical role in delivering exceptional customer experiences and providing support to our clients and their employees.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information on employee benefits and company policies
  • Utilize multiple systems to navigate and resolve customer issues
  • Work collaboratively with a supportive team to achieve customer satisfaction and resolution
Requirements
  • Excellent written and verbal communication skills in both English and Spanish
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • High school diploma or equivalent required
  • Ability to pass a background check and potentially a drug test
What We Offer
  • Competitive hourly rate of $15-$17 per hour
  • Opportunity for career growth and professional development
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Retirement savings plan and paid time off
  • Supportive and collaborative work environment
How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application and provide your basic profile information. A recruiter will review your application and contact you to discuss the opportunity further.