International Patient Care Coordinator
4 weeks ago
Job Summary: We are seeking a highly skilled International Patient Care Coordinator to join our team at Dana-Farber Cancer Institute. As a key member of our international office, you will be responsible for providing exceptional patient care and coordination services to international patients and their families.
Key Responsibilities:
- Act as the initial point of contact for international oncology patients, families, and external entities, ensuring seamless coordination of patient care and operations.
- Develop and maintain strong professional relationships with key stakeholders, including disease center teams, International Patient Center, clinicians, and referral sources.
- Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
- Independently problem solve and manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
- Manage the intake process of oncology and non-oncology medical service consultations for international patients, ensuring all needs of the patients and families are met throughout their intake and arrival to DFCI.
Requirements:
- High school diploma required; Bachelor's degree preferred.
- 3 years of administrative and/or customer service experience in a healthcare setting required.
- Knowledge of Arabic required.
- Strong analytical, decision making and time management skills.
- Exceptional computer skills and knowledge of Microsoft Office, Customer Relationship Manager (CRM) tools, and Epic.
- Strong problem-solving skills, including the ability to resolve complex issues on behalf of the providers and the patients.
- Exceptional customer service skills, including the ability to deescalate and resolve patient concerns.
- Ability to relate to and collaborate with a varied workforce and patient base in a highly matrixed organization.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
About Dana-Farber Cancer Institute:
Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds.
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