Patient Engagement Specialist

2 weeks ago


Dedham, Massachusetts, United States Entyre Inc Full time
Job Requirements

To succeed as a Customer Experience Specialist at Entyre Inc, you will need to possess excellent communication skills, experience in handling phone calls, and proficiency in various software tools. A strong focus on healthcare services is essential, with knowledge of MassHealth programs being a significant plus.

Responsibilities:
  • Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
  • Assist with scheduling appointments and managing clients' inquiries efficiently.
  • Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
  • Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
  • Create and maintain documentation and reports using Microsoft Excel and Word.
Education and Experience:
  • Experience in a customer service role, preferably within healthcare services.
  • Bilingual, fluent Spanish and English is a plus.
  • Strong phone communication skills and a professional demeanor.
  • Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).


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