Customer Support Specialist
1 week ago
We are seeking a highly skilled Customer Support Representative to join our team at American AgCredit. As a key member of our customer service operations, you will be responsible for providing exceptional support to our customers through various channels, including phone, in-person, and written correspondence.
Key Responsibilities- Provide outstanding customer service by serving as a primary contact for customer inquiries and resolving issues in a timely and professional manner.
- Process incoming and outgoing mail, maintain office supplies, and assist with facility maintenance.
- Ensure seamless establishment of assigned products and provide excellent ongoing support to customers.
- Assist with product and service onboarding by coordinating with customers and internal teams.
- Adhere to Association policies and procedures, recognizing noncompliance and escalating issues as necessary.
- High school diploma or equivalent, plus at least two years of post-high school education or equivalent.
- 2-3 years of experience in a similar role, with call center experience a plus.
- Outstanding problem-solving and analytical abilities, with a demonstrated ability to advocate for customer needs.
- Exceptional written and verbal communication skills, with the ability to generate highly accurate work and make independent decisions.
- Knowledge of accounting, electronic banking, and lending operations procedures.
- Proficient in the use of PC software, including email, word processing, and electronic spreadsheet software.
- A competitive salary range of $39,000 to $59,169.56 per year.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) plan with an automatic 3% employer contribution and a 6% match.
- Generous paid time off, including vacation, sick days, and holidays.
- Opportunities for professional growth and development.
At American AgCredit, we are committed to providing exceptional customer service and support to our customers. We are a growing organization that values collaboration, innovation, and teamwork. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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