Customer Service Representative

1 week ago


Crowley, Texas, United States Josh Hanna - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Josh Hanna - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Establish and maintain customer relationships through regular communication and follow-up, as needed.
  • Provide prompt, accurate, and friendly customer service in response to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
Benefits
  • Hourly pay with opportunities for advancement and growth within our agency.
  • Paid time off (vacation and personal/sick days) to ensure work-life balance.
  • Valuable experience in the insurance industry, with opportunities to develop new skills and expertise.
  • Growth potential and opportunities for advancement within our agency.
Requirements
  • Excellent communication skills - written, verbal, and listening.
  • Self-motivated and proactive in problem-solving.
  • Detail-oriented and able to work in a team environment.
  • Dedicated to customer service and able to effectively relate to customers.
  • Ability to obtain a Property and Casualty license and a Life and Health license.


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