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Service Operations Coordinator

2 months ago

Crowley, Texas, United States PowerHouse Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at PowerHouse. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work Order Management: Efficiently manage a high volume of incoming work orders and ensure timely completion.
  • Vendor Management: Schedule and dispatch vendor partners to ensure timely arrivals and high-quality service delivery.
  • Problem Resolution: Collaborate with managers and team members to resolve complex issues and provide effective solutions.
  • Communication: Maintain strong relationships with clients and service providers through regular communication and reporting.
  • Task Prioritization: Prioritize tasks and manage multiple projects simultaneously to meet deadlines and deliver results.
  • Documentation: Maintain accurate records and documentation of customer requests and service delivery.
Requirements
  • Experience: 1-2 years of related experience in customer service or a related field.
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.