Facilities Operations Specialist II

1 week ago


Crowley, Texas, United States POWERHOUSE Full time
Job Overview

Elevate your career with Powerhouse

We are seeking a Facilities Coordinator to enhance our operations.

At Powerhouse, a leader in the industry with a track record of growth, you will have the opportunity to explore various business avenues and benefit from a personalized development plan designed to help you reach your professional aspirations.

Benefits for YOU:

  • Comprehensive medical, dental, and vision coverage, along with Short-Term and Long-Term Disability options, Life Insurance, and additional voluntary plans.
  • 401(k) Retirement Plan featuring company contributions.
  • Paid Time Off, 11 Company Holidays, and Paid Parental Leave.
  • Wellness initiatives and access to an onsite fitness center.
  • Continuous professional development and educational opportunities.

Your Responsibilities:

This position is centered around delivering outstanding customer service by providing thorough service information and resolving issues effectively through various communication channels.

  • Work Order Management: Efficiently handle a high volume of incoming work requests.
  • Customer Assistance: Respond to customer inquiries regarding services, providing suitable solutions to address concerns.
  • Vendor Engagement: Reach out to potential vendor partners to cultivate new relationships.
  • Dispatch Coordination: Schedule and manage vendor partners for work orders, ensuring punctual service.
  • Email Oversight: Manage a high volume of email communications efficiently.
  • Multi-channel Communication: Skillfully handle various communication platforms simultaneously.
  • Issue Resolution: Analyze customer inquiries to determine effective resolution methods.
  • Timely Communication: Respond promptly to phone calls and emails to ensure excellent customer service.
  • Data Entry: Accurately input necessary information into the system to track and follow up on customer requests.
  • Team Support: Contribute to team objectives by meeting goals established by management.
  • Task Management: Prioritize tasks with overlapping deadlines effectively.
  • Independent Problem Solving: Demonstrate the ability to work autonomously and resolve issues as they arise.
  • Documentation Accuracy: Maintain precise records and documentation of service requests.
  • Multitasking Skills: Manage multiple responsibilities in a fast-paced environment.
  • Positive Mindset: Uphold a positive demeanor and friendly communication style.
  • Composure Under Pressure: Remain calm and collected in a dynamic work setting.
  • Collaborative Spirit: Be a supportive team member, ready to assist colleagues as necessary.
  • Technical Proficiency: Demonstrate proficiency in Microsoft Office, particularly with intermediate or advanced Excel skills.

Qualifications:

  • Two to four years of relevant experience and/or training; or an equivalent combination of education and experience.
  • Previous experience in Facilities Maintenance or Construction is advantageous.
  • Ability to pass a background check and drug screening is required.


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