Facilities Operations Specialist II
1 week ago
Elevate your career with Powerhouse
We are seeking a Facilities Coordinator to enhance our operations.
At Powerhouse, a leader in the industry with a track record of growth, you will have the opportunity to explore various business avenues and benefit from a personalized development plan designed to help you reach your professional aspirations.
Benefits for YOU:
- Comprehensive medical, dental, and vision coverage, along with Short-Term and Long-Term Disability options, Life Insurance, and additional voluntary plans.
- 401(k) Retirement Plan featuring company contributions.
- Paid Time Off, 11 Company Holidays, and Paid Parental Leave.
- Wellness initiatives and access to an onsite fitness center.
- Continuous professional development and educational opportunities.
Your Responsibilities:
This position is centered around delivering outstanding customer service by providing thorough service information and resolving issues effectively through various communication channels.
- Work Order Management: Efficiently handle a high volume of incoming work requests.
- Customer Assistance: Respond to customer inquiries regarding services, providing suitable solutions to address concerns.
- Vendor Engagement: Reach out to potential vendor partners to cultivate new relationships.
- Dispatch Coordination: Schedule and manage vendor partners for work orders, ensuring punctual service.
- Email Oversight: Manage a high volume of email communications efficiently.
- Multi-channel Communication: Skillfully handle various communication platforms simultaneously.
- Issue Resolution: Analyze customer inquiries to determine effective resolution methods.
- Timely Communication: Respond promptly to phone calls and emails to ensure excellent customer service.
- Data Entry: Accurately input necessary information into the system to track and follow up on customer requests.
- Team Support: Contribute to team objectives by meeting goals established by management.
- Task Management: Prioritize tasks with overlapping deadlines effectively.
- Independent Problem Solving: Demonstrate the ability to work autonomously and resolve issues as they arise.
- Documentation Accuracy: Maintain precise records and documentation of service requests.
- Multitasking Skills: Manage multiple responsibilities in a fast-paced environment.
- Positive Mindset: Uphold a positive demeanor and friendly communication style.
- Composure Under Pressure: Remain calm and collected in a dynamic work setting.
- Collaborative Spirit: Be a supportive team member, ready to assist colleagues as necessary.
- Technical Proficiency: Demonstrate proficiency in Microsoft Office, particularly with intermediate or advanced Excel skills.
Qualifications:
- Two to four years of relevant experience and/or training; or an equivalent combination of education and experience.
- Previous experience in Facilities Maintenance or Construction is advantageous.
- Ability to pass a background check and drug screening is required.
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