Technical Service Specialist
16 hours ago
Watsco is seeking a highly skilled Technical Service Advisor to provide exceptional support to our HVAC dealers, empowering our Sales Team to drive growth and success. As a key member of our team, you will play a vital role in delivering superior technical support, training, and innovation to our customers.
Key Responsibilities:- Provide technical support via phone, on-site visits, and training events to enhance the proficiency of HVAC technicians.
- Conduct dealer training sessions to ensure seamless equipment operation and troubleshooting.
- Maintain regular contact with regional managers to discuss future training topics and industry trends.
- Develop and maintain a personal and professional development plan to stay ahead of industry innovations.
- Lead the industry in proficiency of new technology, HVAC equipment, and accessories through manufacturer-provided training and Baker Distributors.
- Manage expense budgets and submit regular activity and expense reports within specified timeframes.
- Travel regularly for dealer one-on-one trainings, job site visits, manufacturer trainings, and branch/customer CEU training courses.
- High School Diploma or General Education Degree (GED) preferred.
- Proficient in Microsoft Office, with emphasis on PowerPoint.
- Excellent oral, written, and verbal communication skills.
- Strong problem-solving skills and attention to detail.
- Effectively multi-task and have the ability to learn quickly.
- Field service work or equivalent Technical Service Advisor experience.
- Must be able to do public presentations for groups.
- Must meet manufacturer requirements for tech service levels across various lines of equipment.
- Must be able to become state CEU certified in 5 states (AL, FL, GA, MS, SC).
Valid driver's license.
Physical Demands and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- The employee frequently is required to stand, sit, or walk, climb, kneel, crouch, or crawl.
- Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
- Excellent facilitation skills.
- Excellent customer service mindset with the ability to develop long-term relationships.
- Excellent written and verbal communication skills.
- Excellent analytical aptitude with a proven ability to analyze/interpret data.
- Strong and creative problem-solving skills.
- Ability to work independently and in a team environment.
- Proactively seeks continuous process and service improvements.
- Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.
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