Technical Support Specialist: Computer Hardware and Software

4 weeks ago


Valdosta, Georgia, United States Martin's Famous Pastry Shoppe Full time

Martin's Famous Pastry Shoppe is a dynamic, multi-facility company with a rich history and exciting future.

We are seeking a skilled Technical Support Specialist: Computer Hardware and Software to join our MIS team.

The ideal candidate will provide technical assistance to Martin's employees with computer-related issues, ensuring timely resolution and minimal departmental downtime.

Salary: $45,000 - $65,000 per year, depending on experience.

Job Description

As a Technical Support Specialist, you will be responsible for:

  • Providing exceptional customer service to end-users within the organization
  • Resolving computer hardware and software issues efficiently and effectively
  • Collecting information about problems and leading users through diagnostic procedures
  • Logging and tracking calls accurately using problem management databases
  • Analyzing and evaluating incident reports to identify areas for improvement
  • Testing software and hardware to evaluate ease of use and functionality
  • Developing and delivering training materials and training users on software, hardware, and handheld equipment
  • Installing personal computers, software, and peripheral equipment at workstations and company vehicles
  • Ensuring compliance with Manufacturers' Software Licensing for all installed software

Required Skills and Qualifications

To be successful in this role, you will need:

  • A+ Certification or equivalent
  • MOUS Certification or equivalent
  • Knowledge of personal computer hardware, printers, peripherals, and telecommunications equipment
  • Knowledge of Microsoft Office, Windows 7, Windows CE, and Windows mobile platform
  • High School Diploma or GED
  • One year related experience and/or training

Benefits

Martin's Famous Pastry Shoppe offers a comprehensive benefits package, including:

  • 401K
  • Disability insurance
  • Paid holidays

Why Join Our Team?

Martin's Famous Pastry Shoppe is an Equal Opportunity Employer, committed to providing a safe and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Join our team and be a part of our exciting future



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