Technical Support Specialist: Computer Hardware and Software
4 weeks ago
Martin's Famous Pastry Shoppe is a dynamic, multi-facility company with a rich history and exciting future.
We are seeking a skilled Technical Support Specialist: Computer Hardware and Software to join our MIS team.
The ideal candidate will provide technical assistance to Martin's employees with computer-related issues, ensuring timely resolution and minimal departmental downtime.
Salary: $45,000 - $65,000 per year, depending on experience.
Job Description
As a Technical Support Specialist, you will be responsible for:
- Providing exceptional customer service to end-users within the organization
- Resolving computer hardware and software issues efficiently and effectively
- Collecting information about problems and leading users through diagnostic procedures
- Logging and tracking calls accurately using problem management databases
- Analyzing and evaluating incident reports to identify areas for improvement
- Testing software and hardware to evaluate ease of use and functionality
- Developing and delivering training materials and training users on software, hardware, and handheld equipment
- Installing personal computers, software, and peripheral equipment at workstations and company vehicles
- Ensuring compliance with Manufacturers' Software Licensing for all installed software
Required Skills and Qualifications
To be successful in this role, you will need:
- A+ Certification or equivalent
- MOUS Certification or equivalent
- Knowledge of personal computer hardware, printers, peripherals, and telecommunications equipment
- Knowledge of Microsoft Office, Windows 7, Windows CE, and Windows mobile platform
- High School Diploma or GED
- One year related experience and/or training
Benefits
Martin's Famous Pastry Shoppe offers a comprehensive benefits package, including:
- 401K
- Disability insurance
- Paid holidays
Why Join Our Team?
Martin's Famous Pastry Shoppe is an Equal Opportunity Employer, committed to providing a safe and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Join our team and be a part of our exciting future
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