Member Services Representative
4 days ago
The Arlington-Mansfield Area YMCA is seeking a skilled Member Services Associate to support the work of our organization. This role plays a crucial part in maintaining a welcoming atmosphere for all individuals and promotes memberships and programs.
About the RoleThis position requires exceptional customer service skills, as you will be responding to member and guest needs. You will also be responsible for promoting memberships and programs, ensuring a positive experience for everyone who interacts with us.
Responsibilities- Provide excellent service to members, guests, and program participants, contributing to member retention.
- Open, close, and secure the YMCA building(s) while ensuring the safety and security of our facilities.
- Issue locker keys and towels, and may monitor the locker rooms as required.
- Maintain cleanliness and organization of the welcome center/lobby area.
- Conduct interviews and/or tours responsive to the needs of prospective members.
- Register and sell programs, and on occasion, memberships, handling transactions accurately and properly.
- Develop and maintain positive relationships with volunteers and members, helping them connect with one another and the Y.
- Serve others by intentionally welcoming, connecting, and supporting members, inviting them to get involved and give back to the community.
- Handle and resolve membership concerns, informing your supervisor of unusual situations or unresolved issues.
- A high school diploma or equivalent is required; previous customer service or sales experience is preferred.
- You must possess skills in managing multiple priorities, organization, attention to detail, and customer relations.
- Excellent interpersonal and problem-solving skills are essential for this role.
- You should be able to work cooperatively in a team environment and relate effectively to diverse groups of people.
- Basic knowledge of computers and ability to become proficient in AMA YMCA software are necessary.
- CPR/AED/O2/First Aid certifications and other trainings are required within 30 days of hire.
We offer a competitive salary range of $35,000-$45,000 per year, depending on experience, plus benefits and opportunities for growth and development.
If you are a motivated individual who is passionate about providing exceptional customer service and promoting healthy living and youth development, we encourage you to apply for this exciting opportunity.
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