Member Services Ambassador

3 weeks ago


Arlington, Texas, United States Arlington-Mansfield Area YMCA Full time
Job Overview

The Arlington-Mansfield Area YMCA seeks a highly skilled Member Services Associate to join our team. As a Member Services Associate, you will be responsible for providing exceptional customer service to members and guests, promoting memberships and programs, and maintaining a welcoming atmosphere at the Y.

Key Responsibilities
  1. Customer Service: Respond to individual member needs, provide excellent service on the phone and in person, and contribute to member retention.
  2. Facility Operations: Open and close the Y building(s), hand out locker keys and towels, and monitor locker rooms as required.
  3. Program Promotion: Register and sell programs, conduct interviews and tours for prospective members, and promote memberships.
  4. Relationship Building: Develop and maintain positive relationships with volunteers and members, helping them connect with each other and the Y.
  5. Accounting and Reporting: Ensure accurate cash handling, reporting, and merchandise sales, and complete data entry for close-outs and deposits.
  6. Confidentiality: Maintain confidentiality of member information.
Qualifications
  • Bachelor's degree or equivalent experience preferred.
  • Previous customer service, sales, or related experience is required.
  • Excellent interpersonal and problem-solving skills, ability to work cooperatively in a team environment.
  • CPR/AED/O2/First Aid certifications and Child Abuse Prevention training within 30 days of hire.
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

$42,000 - $55,000 per year, depending on experience and qualifications. The Y offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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