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Customer Success Manager

1 month ago

Chicago, Illinois, United States Lightricks Full time
Customer Success Manager

Lightricks, a pioneer in AI-first digital content creation and influencer marketing, seeks a seasoned Customer Success Manager to drive client success and campaign excellence.

Key Responsibilities:
  • Lead client onboarding, ensuring seamless transitions to the Popular Pays platform.
  • Oversee and manage influencer marketing campaigns, providing strategic guidance and support.
  • Build strong relationships with clients, understanding their business goals and offering tailored solutions.
  • Act as the voice of the customer, advocating for their needs and collaborating with internal teams to drive product improvements.
  • Work closely with clients and creators to develop effective influencer campaigns, providing creative direction and problem-solving.
  • Regularly check in with customers, provide platform updates, gather feedback, and offer proactive solutions to enhance their experience.
  • Monitor customer satisfaction, retention, and overall campaign performance.
  • Proactively identify and resolve customer issues and concerns, ensuring high customer satisfaction.
Requirements:
  • 4-5 years of experience in customer success, account management, or a related field, ideally in influencer marketing or SaaS platforms.
  • Proven ability to manage complex campaigns and provide creative strategies.
  • Strong time management and organizational skills, capable of juggling multiple clients and campaigns simultaneously.
  • Excellent communication and interpersonal skills, with a focus on relationship building.
  • Familiarity with CRM systems (Salesforce is a plus) and project management tools.
  • Knowledge of influencer marketing and the creator economy is essential.
What We Offer:
  • Health/dental/vision with a majority of premiums paid by the company.
  • 401k with company match.
  • $3,000 per year for lunch.
  • $1,000 Yearly Learning, Development, and Wellness budget.
  • Work from home stipend.
  • 21 Days of PTO.
  • Birthdays off.
  • Talented teammates and a strong work culture, supporting a healthy work-life balance.
  • Flexible work environment with 3 days in the office in Chicago.