Customer Service Representative

4 weeks ago


Valparaiso, Indiana, United States Liberty Utilities Full time

Liberty Utilities is seeking a highly skilled Customer Service Representative to join our team.

This is an exciting opportunity to work in a fast-paced environment, providing prompt, accurate, and professional service to internal and external customers.

Key Responsibilities:

  • Respond to all incoming customer inquiries, including emergency calls, service connects, and billing inquiries.
  • Provide information on products and programs offered by Liberty Utilities and generate referrals to the appropriate departments.
  • Process payments, communicate with customers electronically and/or outgoing calls, and perform back office, walk-in, and cashiering responsibilities as assigned.
  • Liaison between customer, field personnel, and office staff, ensuring all working practices are compliant with Liberty Utilities' policies, procedures, and NY PSC regulatory rules.

Requirements:

  • High School Diploma or GED required; Associate Degree preferred.
  • 2-year experience working in a customer service environment handling incoming/outgoing calls required.
  • Knowledge of computer systems and Microsoft Office (Excel & Word) required.
  • Experience with accounting or billing software a plus.

What We Offer:

  • Company funded Pension program
  • 401k with Company match
  • Full insurance benefits (health/dental/vision/life)
  • Collaborative environment with a genuine flexible working policy
  • Share purchase/match plan
  • Defined Contribution savings plan
  • Top Talent Program
  • Volunteer paid days off
  • Employee Assistance Program
  • Achievement fund

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives, and talents.

Liberty Utilities is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.



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