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Patient Care Coordinator

2 months ago

Frederick, Maryland, United States Vireo Health Full time
Job Summary

Vireo Health is seeking a skilled and compassionate Part-Time Patient Care Coordinator to join our dynamic team in the cannabis industry. As a Patient Care Coordinator, you will play a vital role in educating and safely delivering medication to medical cannabis patients.

Key Responsibilities
  • Participate in our startup team to help educate and safely deliver medication to medical cannabis patients.
  • Assist patients and caregivers through the dispensary process, ensuring a seamless and positive experience.
  • Help train other team members in the use of cannabis-based medicines, promoting a culture of knowledge and expertise.
  • Complete operational requirements by maintaining an organized workflow, verifying preparation and labeling of medications, and verifying order entries and charges.
  • Comply with all state laws and regulations, ensuring a safe and compliant work environment.
  • Participate in recordkeeping and reporting necessary for State Compliance, maintaining accurate and up-to-date records.
  • Maintain a safe and clean working environment by adhering to infection-control standards, such as handwashing, and following custodial procedures, rules, and regulations.
  • Work on company initiatives to achieve set goals and performance indicators, driving business growth and success.
  • Educate patients on the proper use and storage of medical cannabis medications, promoting patient safety and well-being.
  • Assist patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation.
  • Provide exceptional customer service to patients, potential patients, caregivers, and providers, ensuring a positive and supportive experience.
  • Maintain cash register and accountability for assigned drawer, ensuring accurate financial transactions.
  • Complete opening/closing procedures as assigned, ensuring a smooth and efficient workflow.
  • Utilize computer systems and programs appropriately for daily operations, such as patient communication, refill orders, making appointments, and home deliveries.
  • Assist with the incoming orders, shipments, and deliveries of supplies, ensuring timely and accurate receipt of materials.
  • Attend staff meetings, continuing education, as directed, staying up-to-date on industry developments and best practices.
  • Maintain and safeguard entrusted confidential information, upholding the highest standards of confidentiality and integrity.
  • Work with eCommerce platform to review and approve online orders and patient accounts, ensuring seamless integration with our business operations.
  • Assist patients in utilizing the eCommerce platform to obtain medical cannabis medications, promoting convenience and accessibility.
Requirements
  • A high school diploma and 1-3 years' experience in a retail environment.
  • Proficiency with MS Office required.
  • Experience working in a healthcare setting is preferred.
  • Excellent communication skills, verbal and written.
  • Ability to work in a team environment, as well as independently.
  • Ability to handle multiple tasks simultaneously.
  • Ability to work in a fast-paced environment.
  • Adaptable to change in the work environment.
  • At least 21 years of age as required by law.
  • Weekend availability.
  • Ability to pass background check and drug test as required by law (positive marijuana test is acceptable if applicant is a Maryland certified medical cannabis patient).