Fertility Patient Care Specialist

4 weeks ago


Frederick, Maryland, United States US Fertility, LLC Full time
Job Opportunity

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Shady Grove Fertility. As a key member of our clinical staff, you will play a vital role in delivering exceptional patient care and contributing to the success of our fertility practice.

Key Responsibilities:

  • Assist with the clinical care of fertility patients, providing emotional and psychological support to patients and their families.
  • Provide patient/couple counseling, procedure teaching, and communicate physician orders and instructions.
  • Offer pre and post-op education to ensure patients are well-informed and prepared for their fertility journey.
  • Establish a compassionate environment by providing emotional support and promoting a positive patient experience.
  • Work independently to achieve program goals and support the team in delivering exceptional customer service.
  • Provide backup for Medical Assistants as needed.

Requirements:

  • High School diploma; Associates degree preferred.
  • Excellent oral and written communication, interpersonal, and customer service skills.
  • Ability to work autonomously and in a team environment.
  • Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy, and speed with data entry.
  • Minimum of one year of prior experience in healthcare and familiarity with medical terminology.

What We Offer:

  • Competitive pay + bonus.
  • Comprehensive training.
  • Medical, dental, vision, and 401(k) matching.
  • Generous paid time off and holidays.
  • Tuition assistance.
  • Ability to make an impact in the communities we serve.

We promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team and contribute to the success of our fertility practice.



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