Service Desk Analyst

13 hours ago


Des Moines, Iowa, United States Randstad Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our dynamic team of IT support specialists in the insurance industry. As a Service Desk Analyst, you will provide technical assistance to internal clients, agents, and contractors, ensuring seamless support and resolving issues efficiently.

Key Responsibilities
  • Receive and respond to support requests via phone calls and tickets
  • Troubleshoot a wide range of IT support needs, including Windows 10 and Microsoft Office products
  • Document issues and complete required support work
  • Update and close out tickets in the ServiceNow ticketing system
Requirements
  • High efficiency and work ethic required
  • Experience with Windows 10 operating system and Microsoft Office products
  • Experience with any ticketing system, with ServiceNow being a plus
  • Excellent communication and customer service skills
  • Ability to handle difficult situations and resolve issues
Desired Skills and Experience
  • College degree preferred
  • Previous experience within an IT service desk
  • Outstanding communication and customer service skills
Work Environment

Onsite, Monday to Friday, 8am to 5pm CST

Salary and Benefits

$18 - $20 per hour, with a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility)



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