Ski Rentals Team Supervisor
6 days ago
About Us: At SKi Butlers, we're dedicated to making ski vacations convenient by tapping into our shared passion for the mountains. Our mission is to create a customer experience unlike any other through collaboration, accountability, and fun.
We're the global leader in ski and snowboard rental delivery, servicing over 40 resorts in North America and Europe. We embody five core values: Service, Simple, Purposeful, Curious, and Give. These values form the foundation of our culture, which is about being part of something bigger.
Role Overview: As a Team Leader at SKi Butlers, you'll oversee daily operations and ensure exceptional customer service while managing staff and logistics in a fast-paced environment. This role requires adaptability and leadership skills to maintain high standards and promote a positive team culture focused on customer experience and accountability.
Key Responsibilities: Your primary responsibilities will include opening and closing the shop daily, conducting pre- and post-shift team meetings, planning delivery routes, supporting calls, and pickups. You'll also be responsible for responding to customer inquiries in a timely manner and dispatching ski technicians on reactive support calls.
Secondary Responsibilities: You'll assist with sizing guests in equipment, scheduling work assignments, providing real-time feedback and coaching, and taking reservations and issuing refunds. During slow periods, you'll help with labor management and contribute to maintaining brand standards.
Perks and Benefits: As a Team Leader, you'll enjoy perks such as Epic Merchant Pass access, free Alterra Mountain Company Employee pass, unlimited access to AMC-owned resorts, and ability to upgrade to full Ikon Pass at a discounted rate. You'll also have access to industry discounts through Expertvoice and receive a 401K benefit and match.
Salary and Location: The estimated salary for this role is $21/hour base wage, plus tips, in Vail, CO. This seasonal position requires weekend and holiday work, with daily operations broken into morning and evening shifts. Previous hospitality experience is preferred but not required.
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