Makoto Maître D'hôtel

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.

The Makoto Maître D'hôtel is responsible for overseeing the front-of-house operations of the restaurant, ensuring a seamless and positive dining experience for all guests. This includes managing reservations, seating guests, coordinating the waitstaff, and resolving guest issues. The Makoto Maître D'hôtel plays a crucial role in maintaining the restaurant's reputation for excellent service and creating a welcoming atmosphere. This position is eligible for a $1,000 retention bonus which will be paid out after 30, 60 and 90 days of employment. The expected hiring range for this position is $18-$20 per hour depending upon experience.

Essential Duties and Responsibilities

* Manage the reservation system, ensuring efficient booking and table management.

* Greet guests warmly and professionally upon arrival, providing exceptional customer service.

* Seat guests efficiently and according to restaurant policies, considering party size and preferences.

* Oversee the waitstaff, providing support and guidance, and ensuring prompt and efficient service.

* Resolve guest complaints and issues in a timely and professional manner, maintaining a positive rapport.

* Maintain a clean, organized, and welcoming front-of-house area.

* Collaborate with the management team to improve restaurant operations and enhance customer satisfaction.

* Assist with other front-of-house duties as needed, such as assisting with table clearing or bussing.

* Actively participate in marketing and sales efforts to increase restaurant revenue, including promoting large party bookings.

Incentive Pay:

The Makoto Maître D'hôtel will receive a 3% incentive bonus based on the total revenue generated from large parties (defined as parties of 10 or more guests) booked directly by the Makoto Supervisor. This bonus will be calculated and paid bi-weekly. Documentation of bookings, including guest counts and revenue, must be accurately maintained.

Qualifications:

* Excellent communication, interpersonal, and customer service skills.

* Strong organizational and time management abilities.

* Ability to work effectively under pressure and handle multiple tasks simultaneously.

* Knowledge of restaurant operations and procedures.

* Professional appearance and demeanor.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Medical, Dental, Vision Insurance – (Full-Time colleagues)
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity