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MIS Support Specialist

2 months ago


New Haven, Connecticut, United States 4 Bears Casino & Lodge Full time
MIS Technician Job Description

The MIS Technician role at 4 Bears Casino & Lodge involves providing workstation administrative privileges and assisting the MIS Manager in managing networks, systems, hardware, and software programs. This position requires making recommendations on system and network efficiency, reporting programming issues to the MIS Manager, and ensuring compliance with internal control standards and disaster recovery plans.

  • Provides support for hardware and software issues to department personnel daily.
  • Performs troubleshooting on slot machines in collaboration with the Slot department.
  • Responsible for equipment repairs and program malfunctions as directed by the MIS Manager.
  • Ensures confidentiality of personal, financial, and critical information.
  • Responsible for daily and monthly backup procedures and documentation.
  • Collaborates with the Technicians to resolve technical issues.

This job description outlines the essential duties of the MIS Technician position, and employees are expected to perform tasks as assigned by supervisory/management personnel.