Patient Access Representative

4 weeks ago


Hampton, Iowa, United States Trinity Health Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Access Representative to join our team at MercyOne North Iowa Medical Center. As a Patient Access Representative, you will play a critical role in ensuring the smooth flow of patients through our facility, while providing exceptional customer service and ensuring accurate and timely registration of patients.

Key Responsibilities
  • Validate and obtain demographic, clinical, financial, and insurance information from patients, family members, and guarantors in a timely and accurate manner.
  • Enter patient information into the patient accounting system, ensuring data integrity and accuracy.
  • Collect patient signatures on all necessary forms and documents, and ensure that all registration documents are properly scanned and imaged.
  • Conduct online insurance eligibility and benefit verification to ensure accurate insurance information.
  • Notify patients and guarantors of charge estimates and collect patient liabilities, including co-payments, co-insurances, deductibles, deposits, and outstanding balances.
  • Act as a cashier, accepting payments from patients, insurance companies, and staff.
  • Enhance the patient experience through all interactions, providing timely, customer-centric service delivery.
Requirements
  • High school diploma or equivalent required; one-year post-high school education preferred.
  • At least one year of experience in a healthcare provider environment, performing patient access and/or customer services activities.
  • Self-motivated, detail-oriented individual with excellent communication and interpersonal skills.
  • Ability to work on multiple projects simultaneously and flexibility to meet department needs.
  • Computer/PC experience and skills required; knowledge of medical terminology desired.
Benefits
  • Competitive wages, including weekend and night differentials.
  • Effective Day 1 benefit package, including medical, dental, vision, and more.
  • Generous paid time off program.
  • Retirement savings program with employer match starting on Day 1.

MercyOne North Iowa Medical Center is a 342-bed, regional referral teaching hospital in Mason City, Iowa, serving a population of over 260,000 across 15 counties. We are committed to providing expert healthcare and exceptional patient experiences.



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