Clinical Service Representative

4 weeks ago


Monroe, Georgia, United States WellStreet Urgent Care Full time
Job Summary

We are seeking a highly skilled and compassionate Clinical Service Representative to join our team at WellStreet Urgent Care. As a key member of our healthcare team, you will provide exceptional patient care and support in a fast-paced urgent care environment.

Key Responsibilities
  • Prepare patients for and assist with examinations and treatments, ensuring a safe and comfortable experience.
  • Perform triage and obtain vital signs, utilizing your clinical knowledge and skills to make informed decisions.
  • Accurately document patient history and medical interventions in our Electronic Medical Record (EMR) system, maintaining confidentiality and adhering to HIPAA and OSHA guidelines.
  • Collect and maintain patient and business documents, ensuring timely and accurate processing.
  • Administer medications and non-intravenous injections, as well as perform various clinical, aseptic, and laboratory procedures.
  • Train and assist with our Occupational Medicine service line, utilizing our current EMR system and adhering to established protocols.
  • Understand and enforce standard healthcare regulatory requirements, ensuring compliance with CLIA waived laboratory and patient result trackers.
  • Perform office procedures, including general administrative duties and operating office medical equipment.
  • Travel to various locations as needed, based on staffing and volume.
Requirements
  • Successful completion of a MA or EMT program from an accredited institution.
  • One year of relevant healthcare experience, preferably in urgent care or emergency department.
  • Proficiency in venipuncture and injections, as well as knowledge of clinical procedures, medical anatomy, and physiology.
Physical Requirements
  • Ability to work 12-hour shifts, including weekends and holidays.
  • Required to sit, walk, reach with hands and arms throughout the workday.
  • Finger dexterity and hand coordination required.
  • Occasional lifting of moderate weight.
  • Specific vision abilities required, including close vision, distance vision, and ability to adjust or focus.


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