Customer Service Management Trainee and Team Lead

4 days ago


Jersey City, New Jersey, United States Uline Full time

About the Role

We are seeking an exceptional Customer Service Management Trainee to join our team at Uline's state-of-the-art call center in Minnesota. As a customer-focused leader, you will be responsible for mastering all aspects of customer service management through comprehensive hands-on training.

Key Responsibilities:

  • Manage and develop a team of customer service representatives by setting clear goals, evaluating performance, and providing constructive feedback.
  • Review department procedures and standards to identify areas for improvement.
  • Maintain high levels of customer satisfaction through effective communication and issue resolution.

What We Offer:

  • A competitive estimated salary range of $63,000 - $75,000 per year, with opportunities for bonuses.
  • Complete medical, dental, vision, and life insurance coverage, Flexible Spending Accounts, and wellness programs.
  • 401(k) with 6% employer match, paid holidays, and generous paid time off.
  • Tuition Assistance Program covering professional continuing education.

Requirements:

  • Bachelor's degree.
  • Strong track record of customer-focused service, teamwork, and attention to detail.
  • Prior leadership/management experience is a plus.

About Us:

Uline is North America's leading distributor of shipping, industrial, and packaging materials, known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. Join our family-owned company as we continue to grow and innovate.



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