Customer Service Representative

1 day ago


Jersey City, New Jersey, United States Hustle Notice Biz Full time
Job Description

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Jersey City. As a key member of our support services team, you will provide exceptional support to our customers, resolve inquiries efficiently, and ensure a seamless customer experience.

Key Responsibilities:

  • Address customer inquiries via phone or email with professionalism.
  • Assist in resolving complaints and provide appropriate solutions promptly.
  • Maintain accurate customer records and ensure data integrity.
  • Collaborate with internal teams to improve service quality and customer satisfaction.
  • Provide updates and feedback to management regarding customer trends or concerns.

Requirements:

  • Excellent communication skills, both written and verbal.
  • Problem-solving abilities, with a calm and solution-focused approach.
  • Time management, effectively managing multiple tasks and prioritizing responsibilities.
  • Technical proficiency, familiarity with CRM systems and basic office software.
  • Customer-oriented, strong dedication to delivering a positive customer experience.

Benefits:

  • Competitive salary range: $39,000 - $48,000 per year.
  • Health, dental, and vision insurance.
  • Paid time off, including holidays and sick leave.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.


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