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Appointment Scheduling Coordinator
2 months ago
This is not your standard call center environment where you handle calls in a repetitive manner. Supportworks is a franchise organization with locations nationwide.
When customers seek garage floor coatings or installation of shelves and cabinets, they reach out through our dedicated hotline or visit the Supportworks website to schedule an appointment.
Upon receiving calls at the National Appointment Center (NAC), our representatives are tasked with contacting customers and securing those appointments. The primary objective of this role is to facilitate the entry of our sales representatives into the customers' homes, allowing them to showcase our products and assist in selecting Supportworks for their projects.
If a lead is received by the NAC and we fail to convert it into an appointment, it represents a missed opportunity. Therefore, our Customer Engagement Specialists play a crucial role in the success of the company. Are you someone who finds fulfillment in helping our franchisees fill their schedules with sales appointments? Do you excel at setting ambitious goals and consistently achieving or exceeding them?If so, Supportworks could be an excellent fit for you. We are expanding and thriving, and the Customer Engagement Specialist position is at the forefront of our success.
What We Offer You:
- Monday to Friday schedule (with occasional weekends)
- Competitive hourly compensation.
- 401(K) and matching contributions.
Comprehensive benefits package, including:
- Health, Dental, and Vision coverage (for full-time roles)
- Opportunities for professional advancement.
- Paid training and access to state-of-the-art tools and resources.
- A career with a stable organization that has been operational since 1975
- A parent company recognized as a 'Best Place to Work' for three consecutive years.
As a Customer Engagement Specialist, your responsibilities will include:
- Scheduling Sales Appointments: Deliver an exceptional customer experience by efficiently scheduling sales appointments via our phone line, website, and other channels.
- Assisting Customers: Engage with customers through phone, email, text, or online chat, not only to schedule appointments but also to address their inquiries and reassure them that they have chosen the right place for their garage renovation needs.
- Gathering Customer Feedback: We prioritize creating delighted customers. To achieve this, we follow up on every project completed by our franchisees.
You will initiate a customer satisfaction survey call after the completion of their installation, providing valuable feedback to our franchisees to recognize their efforts and facilitate their growth through constructive insights.
Education and Experience: High school diploma or equivalent required.- A minimum of two years of call center experience is preferred.
- A minimum of two years of customer service experience is preferred.
- Proficiency in Microsoft Office programs.
- Excellent verbal and written communication skills.
- Ability to deliver outstanding customer service with a positive demeanor in a fast-paced setting.
- Capability to work independently and solve problems as they arise.
What We Do
Consistently recognized as one of the Best Places to Work in Omaha, Supportworks prioritizes people above all else, starting with our employees.
It is a fundamental part of our mission to transform the contractor industry.Whether you are part of Supportworks or one of our three subsidiaries, Foundation Supportworks, Hello Garage, or SolutionView, you will join a team dedicated to significantly enhancing the homeowner-contractor experience.
Supportworks is an Equal Opportunity Employer (EOE).#J-18808-Ljbffr
