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Sales Associate

2 months ago

Tampa, Florida, United States Trek Bicycle Full time

About Us

Trek Bicycle is a leading manufacturer of high-quality bicycles and cycling products. We are committed to providing exceptional customer service and creating a fun and inclusive work environment.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing outstanding customer service, building relationships with customers, and driving sales growth.

Key Responsibilities

  • Develop and maintain a deep understanding of our products and services to effectively communicate with customers and meet their needs.
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their cycling goals and preferences.
  • Meet or exceed sales targets, identifying opportunities to upsell and cross-sell products and services.
  • Participate in daily huddles and debriefs to stay informed about sales performance, customer feedback, and product knowledge.
  • Stay up-to-date on product knowledge, industry trends, and competitor activity to provide informed recommendations to customers.
  • Collaborate with colleagues to achieve sales goals, share best practices, and provide support as needed.
  • Contribute to a positive and inclusive work environment, promoting a culture of teamwork, respect, and open communication.

Requirements

  • A positive, customer-focused attitude and a passion for delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic knowledge of bicycles and cycling products, with a willingness to learn and develop product expertise.
  • Ability to work a flexible schedule, including evenings and weekends, as needed.

What We Offer

  • A competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
  • Opportunities for professional growth and development, including training and education programs.
  • A fun and inclusive work environment, with a focus on teamwork, respect, and open communication.
  • Employee discounts on Trek products and services.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace.