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Client Support Associate

2 months ago

Fontana, California, United States FM Marketing Full time
Job Overview

We are a prominent sales and business development firm in the Riverside area, representing top clients in the telecommunications and technology industries. Our goal is to ensure our clients achieve maximum brand visibility and increase customer engagement.

This entry-level role offers exciting opportunities for advancement based on performance and experience. As a Client Support Representative, you will work closely with clients and customers to bolster brand awareness in the community and drive sales revenue.

Key Responsibilities
  • Work directly with customers to promote our clients' brand, products, and services
  • Explain product features and benefits to customers and confidently answer any inquiries
  • Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
  • Analyze client acquisition metrics and KPIs to maximize sales and drive revenue
  • Adhere to our clients' compliance standards and maintain professionalism throughout the sales process
  • Draft and maintain sales contracts on behalf of our clients
  • Attend in-person and virtual meetings with fellow Client Support Representatives to develop customer service, sales, and leadership skills
Requirements
  • 0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required
  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Exceptional time management and organizational skills
  • Eager to improve current skills
  • Ability to grasp new concepts quickly to develop professionally
  • Ability to confidently present information to clients, customers, and teammates
  • Basic knowledge of the sales cycle is a plus

We provide the necessary tools and resources to help our entry-level Client Support Representatives succeed. Each entry-level representative receives in-house training from our Senior Client Support team. If you're a people-person with a passion for telling clients' brand stories, we want to hear from you.