WMS Support Specialist

4 weeks ago


Fontana, California, United States Bradshaw Home Full time

Job Summary: We are seeking a highly skilled WMS Support Specialist to join our team at Bradshaw Home. As a WMS Support Specialist, you will be responsible for providing technical assistance to multiple distribution centers, ensuring seamless WMS functionality and resolving issues promptly.

Key Responsibilities:

  • Provide technical support to multiple distribution center facilities, serving 200+ users.
  • Evaluate and prioritize incoming helpdesk requests to assist users experiencing issues with hardware, software, networking, RF systems, and other related technologies.
  • Collaborate with local IT staff to troubleshoot WMS equipment, including scanners, RF guns, and WiFi networks in the warehouses.
  • Troubleshoot and resolve issues within the WMS system and associated programs, including voice, labor management, and parcel software.
  • Offer technical advice and informal training to users on WMS software applications and hardware.
  • Maintain and clean label printers, desktop printers, network cabinets, and other computer-related equipment.
  • Manage user accounts and permissions within the WMS and related systems.

Requirements:

  • Minimum 1 year of previous IT Helpdesk Support or WMS support experience, or a diploma from a trade college (ITT Tech, DeVry) or a 4-year college with a focus on IT.
  • Experience in writing SQL queries is required.
  • Knowledge of Blue Yonder/JDA/Red Prairie WMS is preferred but not required.

Working Conditions:

This position is fully onsite at our Fontana, CA location and is second shift (1:00 PM - 9:00 PM).



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