WMS Support Specialist
4 weeks ago
Job Summary: We are seeking a highly skilled WMS Support Specialist to join our team at Bradshaw Home. As a WMS Support Specialist, you will be responsible for providing technical assistance to multiple distribution centers, ensuring seamless WMS functionality and resolving issues promptly.
Key Responsibilities:
- Provide technical support to multiple distribution center facilities, serving 200+ users.
- Evaluate and prioritize incoming helpdesk requests to assist users experiencing issues with hardware, software, networking, RF systems, and other related technologies.
- Collaborate with local IT staff to troubleshoot WMS equipment, including scanners, RF guns, and WiFi networks in the warehouses.
- Troubleshoot and resolve issues within the WMS system and associated programs, including voice, labor management, and parcel software.
- Offer technical advice and informal training to users on WMS software applications and hardware.
- Maintain and clean label printers, desktop printers, network cabinets, and other computer-related equipment.
- Manage user accounts and permissions within the WMS and related systems.
Requirements:
- Minimum 1 year of previous IT Helpdesk Support or WMS support experience, or a diploma from a trade college (ITT Tech, DeVry) or a 4-year college with a focus on IT.
- Experience in writing SQL queries is required.
- Knowledge of Blue Yonder/JDA/Red Prairie WMS is preferred but not required.
Working Conditions:
This position is fully onsite at our Fontana, CA location and is second shift (1:00 PM - 9:00 PM).
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