Senior Technical Support Specialist

4 weeks ago


Denver, Colorado, United States Ping Identity Full time

About Ping Identity:

We're a leading provider of cloud identity and access management solutions, dedicated to making digital experiences secure and seamless for all users.

Our intelligent platform enables people to shop, work, bank, and interact online without friction or fear.

We champion every identity and celebrate diversity, empowering our employees to bring their authentic selves to work.

As a Senior Technical Support Engineer at Ping Identity, you'll work with our global customers to resolve complex support issues and ensure the successful implementation of our solutions.

You'll be part of a collaborative team that operates a follow-the-sun model, providing 24/7 support to our valued customers and partners.

Key responsibilities include:

  • Assisting with escalated customer engagements
  • Investigating issues and queries using our knowledge base and test labs
  • Managing customer expectations and communicating proactively
  • Participating in our community system and contributing to our knowledge base

Required experience includes:

  • Linux-based or Windows server OS management
  • Lightweight Directory Access Protocol (LDAP) and Directory Services
  • Networking, including Load Balancers, Firewalls, IP, DNS, PKI, and X.509 certificates
  • Internet Protocols (HTTPS/SSL/TLS, etc.)
  • Experience with APIs (REST and SCIM) and scripting languages

Life at Ping:

We believe in a flexible, collaborative work environment and are committed to building an inclusive and diverse workplace.

Our benefits include generous PTO, parental leave, progressive healthcare options, and opportunities for education reimbursement.

We're an Equal Opportunity/Affirmative Action employer and welcome applicants from diverse backgrounds.



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