Senior Technical Support Specialist

3 days ago

Denver, Colorado, United States Ping Identity Full time
Job Summary

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Ping Identity. As a key member of our Global Support Organization, you will be responsible for providing expert-level technical support to our customers worldwide, utilizing our intelligent cloud identity platform.

As a Senior Technical Support Engineer, you will be the primary point of contact for complex support issues, working closely with our customers to resolve issues and ensure their success with our products, including PingFederate, PingAccess, PingDirectory, PingOne, PingID, and supported integration kits.

Our Support team is comprised of accomplished engineers who welcome new industry talent to join our Ping family. We operate a follow-the-sun, multi-site, model, working with our partners and customers 24/7 to provide exceptional support services.

Key Responsibilities:

  • Assist with escalated customer engagements
  • Investigate issues and queries using existing bodies of knowledge and test labs
  • Manage customer expectations
  • Communicate frequently and proactively follow up with customers by phone, email, and internet meeting systems
  • Actively participate in our community system (public facing Q&A)
  • Contribute to our knowledge base

Requirements:

  • Linux-based or Windows server OS management
  • Lightweight Directory Access Protocol (LDAP) and Directory Services
  • Networking, including Load Balancers, Firewalls, IP, DNS
  • PKI, X.509 certificates
  • Internet Protocols (HTTPS/SSL/TLS, etc.)
  • Experience with APIs (knowledge of REST and SCIM)
  • Experience with scripting languages

We offer a competitive benefits package, including generous PTO and holiday schedule, parental leave, progressive healthcare options, retirement programs, and education reimbursement. Ping Identity is an Equal Opportunity/Affirmative Action employer and welcomes diverse candidates to join our team.

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