Wealth Management Fraud Specialist
4 days ago
Job Summary:
We are seeking a highly skilled and experienced Wealth Management Fraud Specialist to join our team at Bank of America. As a Senior Fraud Analyst, you will be responsible for handling complex and escalated customer situations regarding possible fraudulent account activity.
Key Responsibilities:
- Receive and respond to inbound calls from clients, branch offices, and internal associates regarding suspicious activity on their accounts.
- Investigate and resolve claims related to fraudulent activity, including credit card, debit card, ATM, check fraud, ACH, and online wire transfers.
- Collaborate with Fraud Strategy partners to develop new tactics and strategies to prevent and detect fraudulent activity.
- Participate in triage related to Executive Escalations & Incident Response fraud activities.
- Review and investigate reports of suspected fraudulent activity and accurately record data captured during client interactions.
- Follow established processes and guidelines to ensure compliance with all applicable laws and regulations.
Requirements:
- 1+ years of experience in fraud servicing or call center environment.
- Strong analytical and organizational skills with the ability to solve complex problems.
- Ability to work in a fast-paced environment with a strong focus on risk mitigation and client experience.
- Excellent communication and interpersonal skills with the ability to engage with clients and internal partners.
- Ability to learn and adapt to new information and technology platforms.
Preferred Qualifications:
- Experience in a call center or financial/banking environment.
- Customer service experience.
- Fraud Detection and Prevention experience.
Skills:
- Customer and Client Focus.
- Data Collection and Entry.
- Due Diligence.
- Issue Management.
- Oral Communications.
- Active Listening.
- Adaptability.
- Attention to Detail.
- Policies, Procedures & Guidelines.
- Written Communications.
- Business Acumen.
- Collaboration.
- Critical Thinking.
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