Wealth Management Fraud Specialist

4 days ago


Chandler, Arizona, United States Bank of America Full time

Job Summary:

We are seeking a highly skilled and experienced Wealth Management Fraud Specialist to join our team at Bank of America. As a Senior Fraud Analyst, you will be responsible for handling complex and escalated customer situations regarding possible fraudulent account activity.

Key Responsibilities:

  • Receive and respond to inbound calls from clients, branch offices, and internal associates regarding suspicious activity on their accounts.
  • Investigate and resolve claims related to fraudulent activity, including credit card, debit card, ATM, check fraud, ACH, and online wire transfers.
  • Collaborate with Fraud Strategy partners to develop new tactics and strategies to prevent and detect fraudulent activity.
  • Participate in triage related to Executive Escalations & Incident Response fraud activities.
  • Review and investigate reports of suspected fraudulent activity and accurately record data captured during client interactions.
  • Follow established processes and guidelines to ensure compliance with all applicable laws and regulations.

Requirements:

  • 1+ years of experience in fraud servicing or call center environment.
  • Strong analytical and organizational skills with the ability to solve complex problems.
  • Ability to work in a fast-paced environment with a strong focus on risk mitigation and client experience.
  • Excellent communication and interpersonal skills with the ability to engage with clients and internal partners.
  • Ability to learn and adapt to new information and technology platforms.

Preferred Qualifications:

  • Experience in a call center or financial/banking environment.
  • Customer service experience.
  • Fraud Detection and Prevention experience.

Skills:

  • Customer and Client Focus.
  • Data Collection and Entry.
  • Due Diligence.
  • Issue Management.
  • Oral Communications.
  • Active Listening.
  • Adaptability.
  • Attention to Detail.
  • Policies, Procedures & Guidelines.
  • Written Communications.
  • Business Acumen.
  • Collaboration.
  • Critical Thinking.


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