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Store Protection Specialist

2 months ago

Chandler, Arizona, United States Ross Stores Full time
Job Summary

We are seeking a highly skilled and experienced Store Protection Specialist to join our team at Ross Stores. As a Store Protection Specialist, you will play a critical role in maintaining a safe and secure environment for our customers and associates.

Key Responsibilities
  • Maintaining a Safe and Secure Environment:
    • Ensure the safety and security of customers and associates by being visible and approachable at all times.
    • Monitor the store's entrances and exits to prevent theft and maintain a secure environment.
    • Remove clutter and ensure safe and clear egress to emergency exits.
  • Providing Excellent Customer Service:
    • Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a friendly and courteous manner.
    • Treat all customers and associates with respect and professionalism.
  • Mitigating Theft and Fraud:
    • Monitor the store's sales floor and entrances for potential theft and suspicious behavior.
    • Identify and report theft indicators and use internal or external intelligence to impact shortage trends.
  • Minimizing Operational Shortage:
    • Train and educate associates on shortage reduction initiatives and effective processes to minimize operational shortage.
    • Observe and validate proper checkout procedures for customers and associates.
Requirements
  • Education: High school education or equivalent required, AA degree preferred.
  • Experience: One year retail supervisor experience or similar training preferred, one year loss prevention/security training preferred.
  • Skills: Strong communication skills, ability to build and maintain relationships with the store team, excellent customer service skills, and proven ability to effectively resolve conflict.
Working Conditions

The Store Protection Specialist will work in a fast-paced retail environment, standing, walking, and moving around the store for up to 100% of working time. The position requires the ability to raise or lower objects more than 25 lbs., from one level to another, and to regularly bend, stoop, or crouch.

Equal Employment Opportunity

Ross Stores is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce.