Senior Release Manager

4 weeks ago

Greenwood Village, Colorado, United States Charter Communications Full time

Job Summary

The Senior Release Manager will oversee the end-to-end release process within the operations team, ensuring the successful planning, coordination, and execution of deploying CPE releases into production.

This role will focus on improving release management processes, ensuring that the releases are delivered on time, with minimal risk and disruption to our customers.

The Senior Release Manager will work closely with engineering and other stakeholders to ensure that all release activities are executed efficiently and with a focus on quality.

Key Responsibilities

  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Responsible for day-to-day oversight of adherence and to drive improved efficiency and effectiveness of the Release Management (RM) processes, policies, and procedures.
  • Maintains Application Program/Stack specific documentations with input from the other RM team members.
  • Provides operational level oversight and control through the use of Release and Communications Plans, System Organization and Dependency Charts established for each Program/Application Stack.
  • Ensures the appropriate amount of planning is conducted based on method and complexity of the release in order to minimize risks and to clearly articulate impact to the stakeholders.
  • Maintains highly accurate tracking of code releases and system maintenance for all environments, as applicable to each Program/Application Stack, to ensure environments are kept in alignment and to provide accurate Release Management (RM) metrics.
  • Obtains and aligns resources in coordination with the applicable Resource Managers and ensures that deployment Method of Procedures (MOPs) are reviewed by appropriate Resources prior to the maintenance window.
  • Ensures that functional testing was passed in a lower environment prior to release into an RM managed environment, and that the Production deployment procedures are practiced in a similar, lower environment.
  • Reviews required artifacts for accuracy and completeness as applicable to each environment (Examples: Release Notes, Methods of Procedure, Test Results, and Change Requests).
  • Provides communications necessary for a successful deployment, communicates release results when outcome deviates from the plan, and maintains a Release Calendar, in accordance with each Program's Communication Plan.
  • Actively monitors Quality Assurance (QA) and User Acceptance Tests (UAT) deployment progress and ensures Release Analyst availability if needed for escalation on Production deployments.
  • Engages resources for deployment troubleshooting and ensures that application owner signoff is obtained before a roll back or other deviation from the plan is acted upon.
  • Ensures that Release Retrospective is conducted for release windows that are significantly exceeded or completed unsuccessfully and that root cause and appropriate corrective actions are identified and acted upon.
  • Ensures that applicable approval and deployment emails are archived to SharePoint.
  • Acts as a consultant to internal and external areas for the purpose of training on RM processes, procedures, standards and guidelines.
  • Manages Release Management Intake and ensures at least weekly coordination with the applicable program management.
  • On-boards newly supported Application Stacks/Programs according to the On-Boarding checklist.
  • May perform other duties as assigned.

Requirements

  • Bachelor's degree in business related discipline, or equivalent work experience
  • Minimum three (5) years of experience in IT Service Management
  • Minimum three (5) years of IT Experience
  • Minimum two (3) years of Project Management Experience

Preferred Qualifications

  • Advanced skills and understanding of IT technologies with proven experience in performing complex release management tasks with a Fortune 500 company.
  • Ability to grasp complex technical concepts, and apply that knowledge to the release management effort within the team.
  • Ability to work independently, self-motivated, and highly focused to deliver timely results and positively influence outcomes.
  • Experience facilitating cross functional meetings with clear, authoritative and professional interpersonal skills.
  • Skilled at resolving conflict and negotiating effectively and tactfully as a partner to a diverse set of stakeholders.
  • Demonstrated project leadership experience handling multiple projects simultaneously in an extremely fast-paced, demanding and dynamic setting.
  • Experience with facilitation and enforcement of procedures and metrics based process improvement across multiple teams and diverse geographic locations.
  • Intermediate skills in presenting to peers and leadership.
  • Detail oriented with strong organizational skills.
  • Demonstrated track record as a team player and as a critical thinker.
  • Demonstrated problem solving and analytical skills.

About Us

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.

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