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Senior Systems Engineer

1 month ago

Greenwood Village, Colorado, United States Spectrum Full time
Job Title: Senior Systems Engineer

We are seeking a highly skilled Senior Systems Engineer to join our Network Operations team. As a key member of our team, you will be responsible for managing non-video Customer Premise Equipment (CPE) in the Charter production network.

Key Responsibilities:
  • Coordinate the full firmware management lifecycle, including handoff, validation, and deployment of new firmware or devices to the Charter production network.
  • Validate new CPE device functionality and performance prior to customer launch.
  • Utilize and maintain CPE activation, provisioning, and operations applications for the purpose of managing CPE devices.
  • Leverage Database platforms such as SQL, MySQL, or MariaDB to gather, review, and leverage data to complete tasks and troubleshoot customer issues.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Troubleshoot and root cause defects found in CPE Firmware that may be impacting customers.
  • Maintain, support, and troubleshoot Linux based devices and platforms.
  • Lead troubleshooting efforts to restore functionality in the event of an outage.
  • Provide 'on call' support to resolve Device Operations issues during and after normal business hours.
  • Review new development tools, application frameworks, and validation platforms for functionality and effectiveness.
  • Collaborate with internal partners to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost, and functionality.
  • Create level of effort estimates for new feature testing and bug fixes for use in prioritization and release management.
  • Use established change management processes that require operational procedures be performed with minimal customer impact to complete scheduled tasks.
Requirements:
  • Bachelor's Degree in Information Security or related field and/or equivalent work experience.
  • Minimum of four (6) years CPE, DOCSIS, Wireless, or Network Engineering experience.
  • Minimum of three (3) years Linux experience.
  • Minimum of two (2) years automation experience (Python, Bash, Perl, etc.).
Preferred Qualifications:
  • Minimum of four (4) years' experience with network, application, or device troubleshooting.
  • Minimum of four (4) years' experience with application support.
  • Minimum of four (4) years' experience in systems administration.
  • Experience working in any role or level in an Internet Service Provider (ISP) network.
  • CCNA or equivalent experience.

This is a challenging and rewarding role that requires a strong technical background and excellent communication skills. If you are a motivated and experienced Systems Engineer looking for a new challenge, we encourage you to apply.