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Guest Area Cleaning Coordinator

2 months ago

Miami, United States Biltmore Hotel Full time
Position Overview

The individual in this role is primarily accountable for executing all tasks associated with the sanitation of communal spaces in alignment with Biltmore's established standards and protocols. This position necessitates unwavering compliance with departmental policies and procedures as delineated in the Biltmore Standard Operating Procedures (BSOPs).

Key Responsibilities
  • Ensure the cleanliness of public spaces, including the lobby, common areas, restrooms, meeting venues, offices, and service areas, adhering to the cleaning benchmarks set by the Housekeeping Department.
  • Maintain cleanliness in public and service restrooms, ensuring an adequate supply of materials.
  • Sweep and mop floors in public areas.
  • Collect and dispose of waste materials.
  • Sanitize public telephones.
  • Dust and polish furnishings in the lobby, common areas, and public spaces.
  • Uphold the cleanliness of service areas.
  • Notify the Lead Supervisor, Assistant Director, or Director of Housekeeping regarding any repair needs, missing items, or hazardous conditions.
  • Return any found items to Security.
  • Address special requests from guests or hotel management.
  • Organize and maintain storage areas.
  • Assist with deep cleaning initiatives and special assignments as directed.
  • Perform additional tasks as assigned by the Lead Supervisor, Assistant Director, or Director of Housekeeping.
Qualifications

Education
  • A High School Diploma is mandatory.
Experience
  • A minimum of one year of cleaning experience in a hospitality setting is preferred.
Essential Skills
  • Proficient in speaking, reading, writing, and comprehending the English language.
  • Adept at performing accurate mathematical calculations.
  • Capable of providing clear communication and instructions.
  • Detail-oriented with the ability to work efficiently and accurately.
  • Skilled in prioritizing and organizing tasks.
  • Ability to follow directions meticulously.
  • Capable of maintaining composure and resolving issues using sound judgment.
  • Understanding of guest service requirements.
  • Ability to collaborate effectively with team members.
  • Ability to work independently with minimal supervision.
  • Maintain confidentiality regarding guest information and relevant hotel data.
  • Basic computer literacy and typing skills.
  • Proficient in using computer applications.
  • Adaptable to a dynamic and ever-changing work environment.
  • Skilled in multitasking.
Physical Requirements
  • Must be able to lift, carry, push, pull, and position objects weighing up to 50 pounds without assistance.
  • Ability to stand, sit, or walk for extended periods or throughout an entire shift.
  • Capable of reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Proficient in using office equipment requiring finger dexterity.
  • Effective communication with employees, management, and guests through verbal and non-verbal means.
  • Ability to focus on a computer screen for prolonged periods.
  • Adaptable to moderate temperatures as regulated by hotel systems, with most tasks performed indoors.
Success Attributes
  • Team Collaboration: Demonstrates cooperation within the team and across departments.
  • Guest-Centric Approach: Anticipates and responds to guest needs with sensitivity.
  • Professionalism: Maintains a polished appearance and conducts oneself appropriately.
  • Composure: Remains calm under pressure and handles unexpected situations maturely.
  • Reliability: Exhibits excellent attendance and punctuality records.
  • Time Management: Efficiently prioritizes tasks and manages time effectively.
  • Active Listening: Practices attentive listening and accurately reflects others' viewpoints.
Licenses or Certifications
  • N/A
General Specifications

The requirements outlined are representative of the minimum levels of knowledge, skills, and abilities necessary to perform this role successfully. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

This job description does not encompass all functions that an employee in this position may be required to perform. Duties and requirements are essential functions of the role.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to meet the business needs of the hotel, which may include weekends and holidays.

Employees are expected to adhere to the Biltmore Hotel policies, including Equal Opportunities policies, and maintain awareness of Fire and Health & Safety Regulations.

This document does not establish an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming Standards

All employees must uphold a neat, clean, and well-groomed appearance in accordance with Biltmore Hotel standards.