Customer Service Specialist

3 weeks ago


Whitefish, Montana, United States Glacier Bank Full time
About the Role

At Glacier Bank, we are seeking a highly skilled and motivated Customer Service Coordinator to join our team. This role is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.

The ideal candidate will have a high degree of attention to detail, excellent organizational skills, and the ability to prioritize and organize a heavy workload effectively. They will be responsible for greeting customers with a smile, assessing their needs, and providing professional assistance in a timely manner.

Key Responsibilities:

  • Greet Customers Promptly: Monitor lobby traffic and acknowledge customers promptly while demonstrating friendly conversation.
  • Provide Exceptional Service: Assist customers on the phone and in the teller line, answer and transfer branch telephone calls, and complete customer requests efficiently.
  • Maintain Up-to-Date Knowledge: Achieve and maintain up-to-date knowledge of Health Savings, Medical Savings Accounts, Certificates of Deposit, Business E-banking, and troubleshoot Online Banking, Bill Pay, Mobile Check Deposit errors, and Cash Management.
  • Stay Organized and Efficient: Prioritize and organize a heavy workload, manage multiple tasks simultaneously, and maintain a clean desk policy.

About You

To succeed in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and demonstrate self-governance, courtesy, and respect towards external and internal customers.

Requirements:

  • Bachelor's degree or equivalent experience
  • High level of attention to detail and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Self-motivated and proactive approach to problem-solving

Benefits and Compensation

We offer a competitive salary of $45,000 - $60,000 per annum, depending on experience, as well as an extensive benefits package including medical, dental, vision, life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.



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