Director of Consumer Business Operations

2 weeks ago


Pittsburgh, Pennsylvania, United States Varsity Tutors Full time
Job Title: Director, Consumer Business Operations

About the Role:

We are seeking a highly skilled and experienced Director, Consumer Business Operations to lead and drive the efficiency of our consumer business. As a key member of our leadership team, you will be responsible for rapidly improving operational processes and workflow, optimizing and automating our operational processes, and implementing new technologies and tools.

Key Responsibilities:

  • Develop and execute a comprehensive operations program to drive business growth and efficiency.
  • Build, mentor, and lead high-performing operations teams to achieve business objectives.
  • Implement a data-driven approach to analyze customer success performance, identify trends, and provide actionable insights to leadership.
  • Oversee the development and execution of enablement programs, tools, and content to equip the team with the necessary knowledge and resources for success.
  • Define and monitor key performance indicators (KPIs) to track the effectiveness of customer success operations initiatives and drive continuous improvement within supply chain.
  • Allocate and manage the budget for operations functions, ensuring cost-effectiveness and ROI.
  • Work closely with leadership team to develop accurate forecasts and provide insights for resource allocation and strategy adjustments.

Requirements:

  • Bachelor's degree required, Master's degree or MBA strongly preferred.
  • 10+ years of proven experience in operations / supply chain / logistics leadership, with a track record of leading a high-performing team.
  • Proven experience in managing supply chain, customer support, and/or customer retention operations within a fast-paced environment.
  • Demonstrated ability to manage, develop, and inspire a team of direct reports.
  • Excellent strategic planning and leadership skills, with the ability to drive process improvements and operational excellence.
  • Experience establishing and maintaining a consistent operational pace and discipline.
  • Exceptional analytical, decision-making, and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.
  • Experience leading analytical projects and guiding decision-making based on rigorous data analysis.
  • Strong Excel skills required, SQL and Looker (or other visualization tools experience) is preferred.
  • Scalability-minded with the ability to accelerate and automate processes and a drive for continuous improvement.
  • Extremely proactive and self-driven, with the ability to anticipate needs and find solutions.
  • Highly organized, with the ability to simplify processes and create efficiencies for individuals and teams.

What We Offer:

  • Competitive Salary plus Equity in the company.
  • Healthcare Plans (Medical, Dental, Vision, Life).
  • 401k Company Matching Plan (no vesting period).
  • Maternity, Paternal, and Adoption Leave.
  • Remote Position.
  • Flexible PTO.
  • Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes).
  • Once-in-a-lifetime opportunity to help transform how the world learns.

About Nerdy:

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. Our purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network.

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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