Hotel Night Auditor

1 week ago


GondrecourtleChâteau, Grand Est, United States growroseville Full time
Full-Time Night Auditor at Best Western Plus White Bear Country Inn

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Best Western Plus White Bear Country Inn. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.

Responsibilities:
  • Greet guests upon arrival and check them in, providing them with any necessary information to ensure a comfortable stay.
  • Respond to guest complaints, requests, and emergencies in a timely and professional manner.
  • Reconcile all accounts in a timely manner, ensuring accuracy and attention to detail.
  • Verify that all end-of-day work has been performed by other departments.
  • Schedule guest wake-up calls and reservations for the following day.
  • Respond to guest inquiries, concerns, and complaints as needed.
  • Answer phones and place reservations.
Qualifications:
  • Ability to commute or relocate to White Bear Lake, MN 55110.
  • High school diploma or equivalent.
  • 1 year of experience in hotel operations, preferably in a front desk or night audit role.
  • Excellent communication and math skills.
  • 2+ years of experience in customer service or hospitality.
  • Able to learn computer functions and other on-the-job skills.
  • Strong eye for detail and good problem-solving skills.
  • Ability to multitask and provide exceptional customer service.

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