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Front Desk Manager

2 months ago

MagstattleBas, Grand Est, United States Kinseth Hospitality Company Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Kinseth Hospitality Company. As a Night Auditor, you will be responsible for providing exceptional customer service to our guests, ensuring the accuracy and efficiency of our hotel operations, and maintaining the highest standards of professionalism.

Key Responsibilities
  • Customer Service: Greet and register guests in a warm and friendly manner, ensuring a positive experience from check-in to check-out.
  • Hotel Operations: Act as the hotel manager on duty, following established procedures for communication, emergency situations, and guest satisfaction.
  • Financial Management: Enter daily changes and balances accounts, including guest, house, guest tray, city ledger, and advance deposits, ensuring accuracy and timeliness.
  • Security and Safety: Ensure guest safety by following established security procedures, including fire and tornado protocols, key security, and guest privacy.
  • Communication: Record and communicate guest special requests and problems to the appropriate department, ensuring timely and acceptable resolutions.
  • Front Desk Operations: Answer inquiries about hotel services, registration, and local attractions, providing travel directions and making reservations as needed.
  • Cash Handling: Accurately compute bills, collect payment, make change, and make deposits according to Kinseth Hospitality Company's cash handling procedures.
  • Reporting and Record-Keeping: Maintain the shift-to-shift log accurately, ensuring proper communication between shifts, and maintain the cleanliness and organization of the hotel lobby and front desk area.
Requirements
  • Physical Demands: Regularly required to stand, use hands to finger, handle, or feel, and talk or hear. Frequently required to walk and reach with hands and arms. Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl, or smell.
  • Education and Experience: High school diploma or equivalent required. Previous experience in a hotel or hospitality setting preferred.
  • Language Skills: Fluency in English required. Additional languages an asset.
Working Conditions

The Night Auditor will work alone and stay awake and alert all night. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.