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Night Auditor

2 months ago

GondrecourtleChâteau, Grand Est, United States Aimbridge Hospitality Full time
Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This includes front desk operations during the overnight shift, typically from 11pm to 7am. Key responsibilities include:

  • Registering guests and making reservations
  • Preparing daily reports and balancing transactions
  • Conducting security walks and ensuring the hotel's safety and security
Responsibilities

The Night Auditor will be responsible for the following tasks:

  • Approach all encounters with guests and associates in a friendly, service-oriented manner
  • Maintain regular attendance and adhere to Aimbridge Hospitality's standards
  • Comply with Aimbridge Hospitality's standards and regulations to ensure safe and efficient hotel operations
  • Initiate and complete the End of Day process
  • Run all reports as required for Food and Beverage audit
  • Complete the Night Audit checklist for computer procedures daily
  • Balance the day's work, including movie revenue, telephone postings, valet, laundry, server's, and desk agent's paperwork
  • Maintain cashiering responsibilities according to Front Office procedures
  • Maintain Front Office computer system operation according to Aimbridge Hospitality standards
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to Aimbridge Hospitality standards
  • Maintain proper record keeping according to Aimbridge Hospitality standards
  • Be familiar with all Aimbridge Hospitality's policies and house rules
  • Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills
  • Maintain radio contact with other associates during entire shift
  • Have a working knowledge of security procedures
  • Ensure associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
  • Prepare and distribute the Daily Flash Report as needed
  • Transfer the master or house accounts as necessary
  • Distribute work (i.e. revenue printouts, charge and paid folios, vouchers, and checks) as directed by S.O.P.'s
  • Train any new Night Auditors as requested by management
  • Run morning reports according to Aimbridge Hospitality procedures
  • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
  • Handle items for Lost and Found according to the standard
  • Complete any reports as requested by management in a timely manner
  • Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary)
  • As applicable to the hotel, assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques and maintains a clean, organized environment for guests
  • Attend meetings as required by management
  • Perform any other duties as requested by the Guest Services Manager or any other member of management