Marine Parts and Service Operations Manager

2 weeks ago


Deerfield Beach, Florida, United States Midwest Marine Services Full time
Job Overview

Position Summary: Oversee the daily operations of the marine service department, ensuring efficient scheduling and distribution of tasks among technicians.

Key Responsibilities:

  • Provide precise cost estimates and secure necessary approvals utilizing flat rate guides and hands-on technical expertise.
  • Demonstrate proficiency in navigating MercNET for warranty claims and fulfill dealership obligations.
  • Maintain optimal inventory levels for high-demand parts and essential product lines.
  • Formulate and execute strategies aimed at enhancing departmental efficiency and productivity.
  • Review and finalize technician repair orders daily, ensuring accurate billing and invoice processing.
  • Monitor technicians' annual training requirements to uphold certifications.
  • Collaborate with clients, vendors, and subcontractors to guarantee timely service completion.
  • Assist in inventory management and devise strategies to liquidate non-moving stock while controlling costs.
  • Communicate repair status updates to customers consistently.
  • Ensure a prompt and detailed flow of all documentation.

Qualifications:

Applicants must possess a minimum of 5 years of proven experience in marine service management or a related field within the marine sector. Note: Only candidates meeting these criteria should consider applying.

Ability to deliver accurate estimates detailing necessary parts for specific tasks is essential.

Strong technical acumen and familiarity with marine maintenance procedures and repair techniques are required.

Demonstrated leadership, communication, and interpersonal skills are crucial.

Must be adept at multitasking, prioritizing, and performing efficiently under pressure, with the capability to upsell additional services and foster repeat business.

Experience with Mercury Marine products, including outboards, inboards, or diesel systems, particularly Zeus pods, is a plus.



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