Lead Order Management System Support Specialist

1 week ago


Los Angeles, California, United States Lamps Plus Full time
Job Summary:

We are seeking a highly skilled and motivated Technical Support Specialist for Order Management Systems to join our team at Lamps Plus. In this role, you will be responsible for troubleshooting and resolving software integration issues, identifying proactive monitors for exception scenarios, and providing guidance and training to users.

Key Responsibilities:

Address and resolve user and technical issues related to Manhattan Active Omni (MAO).
Monitor exception reporting and address issues promptly. Identify new exception reporting as necessary.
Document issues and resolutions, conduct root cause analysis, and provide recommendations for improvement.
Escalate complex issues as necessary and ensure timely resolution.
Prepare weekly recaps of issues and resolutions for management review.
Collaborate cross-functionally to understand system capabilities and make and test configuration changes to support business initiatives.

Requirements:

Proven experience in technical support or a similar role.
Strong analytical and problem-solving abilities, with the capacity to navigate complex technical and business challenges.
Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders.
Solid understanding of supply chain processes, retail operations, and e-commerce business models.
Ability to manage tasks and resolve issues with minimal guidance.
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Proactive attitude and willingness to learn and adapt to new technologies.
Customer-focused mindset with a dedication to providing exceptional service.

Preferred Qualifications:

Knowledge of MAO, Postman, Jira, and MySQL.
Experience with XML and JSON messaging formats.
Experience with root cause analysis techniques.

What We Offer:

$35 - $44 (depending on experience)

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