IT Support Specialist

9 hours ago


Dedham, Massachusetts, United States Planet Technology Full time
Job Title: Information Technology Support Specialist

We are seeking a highly skilled and experienced Information Technology Support Specialist to join our team at Planet Technology. As a key member of our IT team, you will be responsible for providing technical support and assistance to our users, ensuring that they have a seamless and productive experience with our technology systems.

Key Responsibilities:

  • Provide technical support and assistance to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with Macs, PCs, and other technology systems
  • Configure and maintain JAMF, Active Directory, and other IT systems
  • Develop and implement technical solutions to improve user experience and productivity
  • Collaborate with the IT team to ensure seamless integration with existing workflows and systems

Requirements:

  • 1-3 years of experience in a technical support role
  • Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills
  • Good customer service abilities, particularly in a customer-facing role
  • Prior education experience

Preferred Qualifications:

  • Experience in a school or educational setting
  • Familiarity with AV systems
  • Ability to quickly integrate with the existing IT team and adapt to our workflows

About Planet Technology:

We are a dynamic and innovative company that values technical expertise and customer service. We offer a collaborative and supportive work environment, with opportunities for professional growth and development.



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