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IT Support Specialist

2 months ago


Dedham, Massachusetts, United States Planet Technology Full time
IT Support Specialist

We are seeking a skilled IT Support Specialist to join our team at Planet Technology. As a key member of our IT department, you will provide technical support and assistance to our users, ensuring they have a seamless experience with our technology infrastructure.

Key Responsibilities:

  • Provide technical support and troubleshooting for hardware, software, and network issues
  • Assist with inventory management and maintenance of our technology assets
  • Collaborate with the IT team to resolve complex technical issues
  • Develop and maintain documentation for technical procedures and processes

Requirements:

  • 1-3 years of experience in a technical support role
  • Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills
  • Good customer service abilities, particularly in a customer-facing role
  • Prior education experience

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package