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Academic Support Services Specialist

1 month ago

Greenfield, California, United States Tri C Company Inc Full time

Job Summary:

We are seeking a highly skilled Academic Support Services Technician to join our team at Tri C Company Inc. The successful candidate will provide technical support services to students, faculty, staff, and community patrons, ensuring a high level of service and support.

Key Responsibilities:

  • Assist with college-wide user logon support and print management.
  • Act as the initial point of contact for hardware and software problems.
  • Provide technical expertise for special events, including planning, setup, troubleshooting, and teardown.
  • Perform campus repairs, preventative maintenance, and functionality testing of ATCs, computer labs, and classroom equipment.
  • Provide training workshops to students, faculty, and staff on various technologies.
  • Administer College placement, student makeup exams, and finals, as well as distance learning exams.
  • Input ACT placement and Compass placement scores into Banner.
  • Schedule tutoring, testing, and proctoring appointments.
  • Assist with procedures and technology changes involved with Tutoring and Access Services functions.
  • Maintain accurate and complete records of departmental services.
  • Anticipate and meet customer needs accurately, professionally, and with a commitment to customer satisfaction.

Requirements:

  • Associate's degree.
  • Minimum two years of customer service experience and desktop support experience.
  • Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word, and PowerPoint skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Demonstrated record of interacting professionally with internal and external customers.

Preferred Qualifications:

  • Bachelor's degree.
  • Two years of A/V experience with industry certification.
  • Minimum of two years of functional supervisory experience.
  • Five years of work experience in a community college/higher education environment.
  • High proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook.
  • Experience in Banner Information System.
  • Experience with Assessment Testing.

Working Conditions:

Work is performed in a setting with moderate noise level. The work schedule is standard college business days/times. Must be able to regularly kneel, crouch, stand, lift above head, climb ladders, and lift or push items up to 25 pounds. Must be able to occasionally lift or push items up to 50 pounds such as special event equipment and library bookcases.