Warranty Care Specialist
1 day ago
At Bridgenorth Homes LLC, we are seeking a highly skilled and detail-oriented Warranty Care Specialist to join our team. As a Warranty Care Specialist, you will play a critical role in ensuring that our customers receive exceptional service and support throughout the warranty process.
Key Responsibilities:- Respond to customer inquiries and concerns in a timely and professional manner.
- Inspect and evaluate the quality of work performed by contractors and vendors.
- Coordinate and schedule warranty repairs and maintenance with homeowners and contractors.
- Conduct quality control walks on homes under construction to identify potential issues.
- Develop and maintain effective relationships with customers, contractors, and vendors.
- Stay up-to-date on company policies, procedures, and warranty standards.
- Participate in training and professional development opportunities to enhance skills and knowledge.
- Collaborate with the construction team to ensure seamless communication and coordination.
- Manage and maintain accurate records and reports related to warranty claims and repairs.
- Provide exceptional customer service and support to ensure customer satisfaction.
- High school diploma or equivalent required.
- Minimum 2 years of customer service experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Knowledge of residential home building quality and warranty standards.
- Ability to work independently and as part of a team.
- Proficiency in computer software and technology.
- Ability to walk, climb stairs, and lift up to 50 pounds.
- Ability to sit and stand for extended periods.
- Ability to talk and hear at normal levels.
- Ability to see and read documents and reports.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.
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