Field Services Technician

2 weeks ago

Wenatchee WA, United States Johnson Controls International Full time
About the Role

We are seeking a highly skilled and experienced Field Services Technician to join our team at Johnson Controls International. As a key member of our Data Center Solutions business unit, you will play a critical role in supporting the commissioning and after-sales service of our custom computer room air handling units (CRAHU).

Key Responsibilities
  • Assist and support other team members in commissioning and after-sales service
  • Work unsupervised and make informed decisions to complete tasks as instructed
  • Check in with Manager after the end of each workday while in the Field
  • Complete all company-provided forms to the fullest extent possible
  • Responsible for completing daily scheduled tasks
  • Check in with client at the beginning and end of each day
  • Obtain client signature on company-provided forms where applicable
  • Use Time Clocks in the plant and ADP app when in the Field to account for daily times
  • Hand in paperwork at the end of each trip for processing in sequential order
  • Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person
  • Ensure all excess materials used for each job are listed properly and documented
  • Assist on job sites with other JCI/Silent-Aire Field Technicians as needed
  • Answer all office emails/calls in a timely manner
  • Check in as needed to ensure Manager or Field Supervisor are aware of your status
  • Secure parts and tools needed throughout the day for various jobs as required
  • Report all warranty repairs to the Manager or Field Supervisor and provide the necessary info needed to report back to the plant if it is a Silent-Aire internal issue
  • Consult Manager or Field Supervisor in times of uncertainty
  • Give training to Field Service Technician – Level 1 and support as needed
  • Follow all company policies and lead by example
Requirements
  • High school diploma or equivalent GED certificate
  • Valid passport/driver's license
  • Understanding of basic electrical and control systems and how electricity works as well as the process of treating air to simultaneously control its temperature, humidity, and distribution
  • General knowledge of HVAC and mechanical systems
  • Ability to identify 3-phase versus single phase wiring
  • Understanding of Parallel and Series circuits
  • Understand OHMS Law and able to use a multi-meter to read voltage, resistance values
  • Ability to read, understand and work from mechanical drawings
  • Ability to maintain required records and prepare reports
  • Aptitude and communications skills related to acting independently
  • Technical and working knowledge of internal and industry design and construction codes and standards
  • Proven planning, organizational, problem-solving, decision-making, supplemented with a practical aptitude
  • Ability to lift 40lbs and use ladders working from heights
  • Experience working in Industrial, Manufacturing Facilities and/or Field environments
  • Basic knowledge of Windows and Microsoft Office (Outlook Word, Excel, etc.)
Preferred Qualifications
  • Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman, or related tradesperson
  • Experience working in highly sensitive and/or mission-critical facilities
Additional Details

Must be able to drive to local job site locations

On-call and overtime hours as needed

Personal Protective Equipment (PPE)

Must be able to pass a DOD background check, requiring proof of US Citizenship

Willingness to travel to customer locations (domestic and international)

This is a safety-sensitive position

Company uniform required

Good hygiene and cleanliness are required at all times

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