Field Services Technician

2 days ago

Wenatchee, Washington, United States Johnson Controls International Full time
Job Overview

We are seeking a highly skilled Field Services Technician to join our team at Johnson Controls International. As a key member of our Silent-Aire Mission Critical Services Group, you will play a critical role in commissioning and after-sales service of our data center cooling equipment.

Key Responsibilities:

  • Assist and support other team members in commissioning and after-sales service
  • Work unsupervised and make informed decisions to complete tasks as instructed
  • Check in with Manager after each workday while in the field
  • Complete all company-provided forms to the fullest extent possible
  • Responsible for completing daily scheduled tasks
  • Check in with client at the beginning and end of each day
  • Obtain client signature on company-provided forms where applicable
  • Use Time Clocks in the plant and ADP app when in the field to account for daily times
  • Hand in paperwork at the end of each trip for processing in sequential order
  • Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person
  • Ensure all excess materials used for each job are listed properly and documented
  • Assist on job sites with other JCI/Silent-Aire Field Technicians as needed
  • Answer all office emails/calls in a timely manner
  • Check in as needed to ensure Manager or Field Supervisor are aware of your status
  • Secure parts and tools needed throughout the day for various jobs as required
  • Report all warranty repairs to the Manager or Field Supervisor and provide necessary info needed to report back to the plant if it is a Silent-Aire internal issue
  • Consult Manager or Field Supervisor in times of uncertainty
  • Give training to Field Service Technician – Level 1 and support as needed
  • Follow all company policies and lead by example
  • Maintain all safety equipment at all times

Requirements:

  • High school diploma or equivalent GED certificate
  • Valid passport/driver's license
  • Understanding of basic electrical and control systems and how electricity works as well as the process of treating air to simultaneously control its temperature, humidity, and distribution
  • General knowledge of HVAC and mechanical systems
  • Ability to identify 3-phase versus single-phase wiring
  • Understanding of Parallel and Series circuits
  • Understand OHMS Law and able to use a multi-meter to read voltage, resistance values
  • Ability to read, understand, and work from mechanical drawings
  • Ability to maintain required records and prepare reports
  • Aptitude and communications skills related to acting independently
  • Technical and working knowledge of internal and industry design and construction codes and standards
  • Proven planning, organizational, problem-solving, decision-making, supplemented with a practical aptitude
  • Ability to lift 40lbs and use ladders working from heights
  • Experience working in Industrial, Manufacturing Facilities, and/or Field environments
  • Basic knowledge of Windows and Microsoft Office (Outlook, Word, Excel, etc.)

Preferred:

  • Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman, or related tradesperson
  • Experience working in highly sensitive and/or mission-critical facilities

Additional Details:

Must be able to drive to local job site locations

On-call and overtime hours as needed

Personal Protective Equipment (PPE)

Must be able to pass a DOD background check, requiring proof of US Citizenship

Willingness to travel to customer locations (domestic and international)

This is a safety-sensitive position

Company uniform required

Good hygiene and cleanliness are required at all times

#LI-JJ1

#LI-Onsite

HIRING HOURLY RANGE: $25-30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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