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Field Training Manager

2 months ago

Seattle, Washington, United States Quality Talent Group Full time

About the Job

At Quality Talent Group, we're committed to delivering exceptional automotive services that meet the highest standards of quality and safety. As an Automotive Training Specialist, you'll play a critical role in championing our mission by providing expert training and support to our technicians.

Responsibilities

  • Develop and deliver comprehensive training programs for in-market field technicians, focusing on ADAS calibration and diagnostics, tool training, and customer service processes.
  • Collaborate with cross-functional teams to design and implement training initiatives that drive business growth and improve customer satisfaction.
  • Provide ongoing remote training and support to technicians, leveraging tools like Zoom and Teams to facilitate continuous education and targeted training sessions.
  • Maintain accurate records of all training activities and collaborate with stakeholders to identify areas for improvement.
  • Support new market launches by providing training and van setup, ensuring a seamless onboarding experience for technicians.
  • Facilitate classroom training for new hires, equipping them with the skills and knowledge needed to succeed in their roles.

Qualifications

  • 5+ years of experience in the automotive industry, with a strong background in servicing and diagnosing automotive systems.
  • 2+ years of experience working as an ADAS Calibration Technician, with advanced knowledge of ADAS and electrical services equipment, tooling, and procedures.
  • 2+ years of training experience, with a proven track record of designing and delivering effective training programs.
  • Strong technological skills, including proficiency in Microsoft Office and other industry-standard tools.
  • Familiarity with industry standards, regulations, and safety protocols related to ADAS technologies.
  • Excellent interpersonal, communication, and presentation skills, with the ability to adapt training approaches to different audiences and learning styles.
  • Proven ability to communicate complex concepts effectively and exude professionalism in all interactions.

What We Offer

  • A competitive compensation package, including a weekly paycheck and comprehensive benefits.
  • A dynamic and supportive work environment that fosters growth and development.
  • The opportunity to work with a talented team of professionals who share your passion for delivering exceptional automotive services.