Network Support Specialist

4 days ago


Chicago, Illinois, United States RKON inc Full time

About RKON inc: We are a leading provider of IT migration and transformation services, specializing in the Mergers and Acquisitions market. As an ISO27001 and AICPA SOC 2 Type II certified company, we empower thought leaders with cutting-edge solutions for private equity. Our award-winning team is comprised of ambitious professionals who believe they can achieve something greater. We foster an environment where initiative, creative thinking, and collaboration are encouraged and rewarded.

**Job Summary:** The primary responsibility of the Tier II Network Support Operator will be to provide daily support for our managed services clients' environments, ensuring meeting client service levels agreements (SLAs).

  • Troubleshoot connectivity issues at the network level for managed services: WAN, LAN, WLAN, remote access, routers, firewalls, and switches.
  • Modify and implement Firewall security policies as defined by customer requirements.
  • Configure/adjust/maintain SASE/SSE solutions as defined by customer requirements.

The ideal candidate will have hands-on experience and intermediate knowledge of varying Network and Security technologies. They will also demonstrate excellent leadership, communication, interpersonal, and organizational skills. Additionally, they will be self-starters who can efficiently manage multiple tasks and contribute in a fast-paced, rapidly changing, team-oriented environment.

**Required Skills and Qualifications:

  • Active CCNA certification (or higher preferred) or associate level certification from a major vendor.
  • 3-5 years minimum of similar work experience in a client-facing role.
  • Demonstrate a clear understanding of the application of networking protocols and network security best practices.

**Benefits:** Competitive pay ($65,000 - $90,000 per year), flexible hours, flexible working option, vacation/sick/personal time, training programs, and a team of highly skilled peers available to help.



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